Safety management is an important aspect of field service delivery. It is comprised of policies, plans, procedures, and organizational responsibilities that are designed to keep employees safe, manage risk and adhere to industry regulations. Large field service organizations rely on sophisticated safety management systems to help...
Often, the worst thing about a tragedy is how easily it could have been prevented. Recently, 17 people drowned when a duck boat capsized in rough waters in Missouri. More than 17 life jackets were hanging inside the boat, unused. A year prior to the...
In today's increasingly competitive business climate, field service organizations are seriously evaluating various "hot" technologies to cut costs while increasing efficiency and workforce productivity. There is no technology, however, that can refine a service-oriented environment faster than deploying mobile field service software. Taking this crucial step...
No matter the industry — oil and gas, energy and utilities, telecom — large, complex field service organizations must constantly improve to retain customers and maintain a competitive advantage. Consistently improving field service KPIs like productivity, safety, CSAT, SLA compliance, and field technician utilization requires...
It’s a transformative time for field service organizations. Automation, smart machines and predictive analytics are changing the way field service leaders think about and deliver service to customers. Customers are demanding more services to be delivered faster and more efficiently. And technicians are needing to...
In today’s competitive business climate, enterprise asset managers and field techs are being asked to do more with less while facing continued scrutiny on tighter inventory controls, improved integrity of their back-end database, and greater visibility into enterprise asset tracking operations. As a result, many...
For inventory managers, the ultimate goal is planning and controlling inventory so that it adds to the business’ bottom line. To accomplish this, you must be able to accurately and efficiently manage inventory in real-time using inventory apps on a mobile device. As a means to...
Ever since we saw Tom Cruise in Minority Report throwing screens around, we’ve been waiting for the day we can work with a gesture-based user interface. While that may still be a ways off, we are seeing glimpses of this type of technology through augmented...
Heightened customer expectations coupled with a dynamic technology landscape provide the ideal backdrop for digital transformation in energy and utilities. CS Week, the premier annual customer service conference for these industries, takes place May 1 - 4 in at the Tampa Convention Center in Tampa,...