Mobile Reach™ 7.0 Solutions for BMC® Remedy® ITSM 7.6
Mobile Reach™ 7.0 integrates directly into BMC® Remedy® ITSM 7.6, extending Service Management, Change Management, and Asset Management applications out to your mobile workforce. The system enables the field, on the fly, to fully integrate management of Incidents, Work Orders, Change Approvals, Asset Receipts, Spot-check inventory, and Move-Add-Change operations. These applications ensure optimal real-time accuracy of your CMDB and the high-level of data integrity that promotes confident, cost-effective, proactive decision-making to support business needs.
What makes Mobile Reach such a good fit for the BMC ITSM products?
» Requires minimal administrative support.
» Utilizes the existing BMC® infrastructure with little to no impact.
» Enables the extension of both standard and custom BMC® applications.
» Supports always available operations regardless of network connectivity.
» Ensures wide acceptance with a fluid and responsive user experience.
» Enables always available applications via SplitCache technology.
» Utilizes Over-the-Air deployment to ensure rapid scalability.
» Features a highly customizable and rich user interface.
» Supports a wide range of devices including RFID/Barcode Scanners/Cameras/GPS.
Business Value
Maintaining an accurate CMDB is very difficult, as the IT environment is inherently highly dynamic. Tools such as Discovery and other process automation applications help maintain the picture by replacing certain manual functions with computer programs. However, there are many processes that cannot be completely replaced by automatic tools. In Asset Management, for example, valuable physical equipment that is not currently connected to a network or is not discoverable must still be tracked on a daily basis in your data centers, receiving docks, and at various remote sites. Incidents, Tasks, and Approvals must be managed every day by people who do not sit behind a desk. Mobile Reach facilitates ALL of your valued business operations utilizing Barcode scanners, RFID scanners, Blackberrys, Windows Mobile PDAs, and other devices, arming your entire workforce with the ability to effect relevant information, whenever needed, wherever they may be located.
Solutions 
